Terms & Conditions

1. Services

Orlando Airport Black Car Service ("Company," "we," "us," or "our") provides licensed, insured, chauffeured ground transportation in and around Orlando, Florida, including airport transfers, cruise port transportation, corporate travel, event transportation, and hourly as-directed service. All services are provided subject to availability and these Terms & Conditions.

2. Reservations & confirmation

All reservations must be made in advance by phone, email, or through our website. A reservation is not confirmed until you receive written or verbal confirmation from our team. It is the client's responsibility to provide accurate information at the time of booking, including pickup and drop-off addresses, date, time, number of passengers, and any special requirements. Orlando Airport Black Car Service is not responsible for delays or service failures resulting from inaccurate or incomplete booking information.

3. Rates & pricing

All rates are quoted at the time of booking and are subject to change without notice until a reservation is confirmed. Quoted rates include base transportation costs. The following may apply as additional charges depending on the service:

• Gratuity for the chauffeur (discretionary unless otherwise stated)
• Tolls, parking, and airport fees incurred during the trip
• Waiting time beyond the complimentary grace period
• Additional stops not included in the original booking
• Cleaning fees for excessive mess or damage to the vehicle

All rates are in U.S. dollars. We reserve the right to adjust pricing for fuel surcharges, special events, or peak-demand periods.

4. Payment

Payment is due at the time of service unless a corporate account or other billing arrangement has been established in advance. We accept major credit cards and other payment methods as communicated at the time of booking. Clients with approved corporate accounts will be invoiced according to the terms of their account agreement. Orlando Airport Black Car Service reserves the right to charge a credit card on file for any outstanding balances, including damage fees, cleaning fees, or no-show charges.

5. Cancellations, changes & no-shows

We understand that plans change. Our cancellation policy is as follows:

• Cancellations made 48 hours or more before pickup: eligible for a refund, with a 10% deduction to cover processing charges and fees.
• Cancellations made less than 48 hours before pickup: no refund will be issued.
• No-shows: clients who are not present at the confirmed pickup location within the allowable wait time will be charged the full trip amount, with no refund.

Changes to a confirmed reservation must be communicated as early as possible and are subject to availability. We reserve the right to modify or cancel a reservation in cases of emergency, vehicle unavailability, or circumstances beyond our control, in which case we will make every effort to provide alternative transportation or a full refund.

6. Wait time

A complimentary waiting period is included with each trip as follows:

• Airport arrivals: 60 minutes of complimentary wait time from the flight's actual arrival time.
• Cruise port pickups: 60 minutes of complimentary wait time from the estimated disembarkation time.
• All other pickups: 15 minutes of complimentary wait time from the scheduled pickup time.

Wait time beyond the complimentary period will be billed at the applicable hourly rate, prorated in 15-minute increments.

7. Passenger conduct

All passengers are expected to conduct themselves in a safe, respectful, and lawful manner throughout the duration of the trip. The following are strictly prohibited:

• Smoking or vaping in the vehicle
• Consumption of alcohol by minors
• Use of illegal substances
• Verbal or physical abuse toward the chauffeur or other passengers
• Tampering with or damaging the vehicle or its equipment
• Any conduct that endangers the safety of the chauffeur or passengers

Orlando Airport Black Car Service reserves the right to terminate a trip immediately and without refund if a passenger engages in prohibited conduct. The client will be responsible for any costs resulting from damage to the vehicle, including cleaning, repair, or loss of service revenue, assessed at our sole discretion.

8. Vehicle & chauffeur

We reserve the right to substitute a vehicle of equal or greater class in the event the reserved vehicle is unavailable due to mechanical issues, accident, or other circumstances beyond our control. Our chauffeurs are licensed, insured, and professionally vetted. Chauffeurs have the authority to refuse or terminate service if they determine that a passenger's conduct poses a risk to safety or property.

9. Flight & vessel tracking

For airport and cruise port transfers, we monitor flight and vessel schedules to adjust pickup times accordingly. While we make every effort to accommodate delays and early arrivals, Orlando Airport Black Car Service is not responsible for missed connections, missed sailings, or other consequences resulting from flight cancellations, extreme delays, or events outside our control.

10. Child safety seats

Child safety seats are the responsibility of the passenger unless a specific request has been made and confirmed in advance. We will make reasonable efforts to accommodate requests for child safety seats, but availability cannot be guaranteed. Clients traveling with infants or young children are encouraged to bring their own safety seat to ensure compliance with applicable law.

11. Lost or damaged property

Orlando Airport Black Car Service is not responsible for any personal property left in the vehicle. If you believe you have left an item behind, please contact us as soon as possible and we will make reasonable efforts to locate and return it. We are not liable for lost, stolen, or damaged personal belongings. Any items found in the vehicle will be held for a reasonable period before being discarded or donated.

12. Delays & force majeure

Orlando Airport Black Car Service shall not be liable for delays, failure to perform, or cancellation of services caused by circumstances beyond our reasonable control, including but not limited to: traffic conditions, road closures, weather events, acts of God, government actions, labor disputes, mechanical failures, or other events that could not reasonably have been foreseen or prevented. In such cases, we will notify the client as promptly as possible and make reasonable efforts to complete or reschedule the service.

13. Limitation of liability

To the maximum extent permitted by applicable law, Orlando Airport Black Car Service's total liability for any claim arising out of or relating to our services shall not exceed the total amount paid by the client for the specific trip giving rise to the claim. We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, or loss of business opportunity, whether arising in contract, tort, or otherwise, even if we have been advised of the possibility of such damages.

Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

14. Indemnification

The client agrees to indemnify, defend, and hold harmless Orlando Airport Black Car Service, its officers, employees, and chauffeurs from and against any claims, damages, losses, and expenses, including reasonable legal fees, arising out of or relating to: the client's use of our services, the client's violation of these Terms & Conditions, or the conduct of any passengers in the client's party.

15. Intellectual property

All content on orlandoairportblackcarservice.com, including text, images, logos, and design, is the property of Orlando Airport Black Car Service and is protected by applicable intellectual property laws. No content may be reproduced, distributed, or used for commercial purposes without our prior written consent.

16. Privacy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms & Conditions by reference.

17. Governing law & dispute resolution

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws provisions. Any disputes arising under or relating to these terms shall be resolved in the appropriate courts of Orange County, Florida. The parties consent to the exclusive jurisdiction and venue of such courts.

18. Severability

If any provision of these Terms & Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.

19. Entire agreement

These Terms & Conditions, together with any reservation confirmation and our Privacy Policy, constitute the entire agreement between you and Orlando Airport Black Car Service with respect to your use of our services and supersede all prior agreements, representations, or understandings.

20. Changes to these terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the revised terms.